• Hi everyone,

    Some users have reported network connectivity problems when using CellSpin on Blackberry phones. Here are some troubleshooting tips to help with these issues.

    Q: When I try to login, I see an error: "The application CellSpin has attempted to open a connection outside your firewall which is not allowed by your IT policy."

    A: If you are on BES (Blackberry Enterprise Server), it is possible that your IT administrator has set a policy to prevent applications from opening external connections. Please contact your BES administrator and ask him or her to enable the "Allow Split Pipe Connections" policy.

    If you are on BIS (Blackberry Internet Service), your firewall is probably enabled, preventing CellSpin from opening external connections. Go to Options -> Security Options -> Firewall, and select "Reset Firewall" or "Reset Settings" from the menu. If this does not resolve the problem, disable the firewall entirely by selecting "Change Option" from the menu and choosing "Disabled."

    Q: When I try to login, I see an error: "network error, please try later."

    A: Check your TCP settings (Options -> Advanced Options -> TCP). If they are empty, then they have not been configured automatically by your service provider, and you will need to enter the correct settings yourself. You can determine the correct values either by contacting your service provider or by referring to online forums for information. The following two posts may prove useful in this regard:

    http://www.blackberryforums.com/blackberry-network/2185-blackberry-internet-msn-chat-web-telnet-tcpip-no-bes.html
    http://blackberryforums.pinstack.com/360-tcp_apn_wap_gateway_port_carrier.html

    After configuring your TCP settings, choose "Save" from the menu and reboot your Blackberry by removing and reinserting the battery.

    If you've configured the TCP settings and you are still experiencing this problem, then the CellSpin application permissions may be preventing it from accessing the network. Edit the application permissions by navigating to Options -> Advanced Options -> Applications, selecting CellSpin from the applications list, and selecting "Edit Permissions" from the menu. Change the Connections setting to "Allow" (you may also want to allow Interactions and User Data), and select "Save" from the menu.

  • Extending the previous post to provide step by step instruction set below.

    Q: When I try to login, I see an error: "The application CellSpin has attempted to open a connection outside your firewall which is not allowed by your IT policy."

    A: If you are on BIS(if you acquired the BB directly from the carrier), please follow below steps to overcome the problem.

    1. click on "Options" on the blackberry main screen
    2. click on "security options"
    3. click on "Firewall"
    4. Please click on the Menu Key on the device and select "Change Option" to "Disabled"
    5. Click on Menu key on the device & select "Save"

    If it doesn't work, you will have to reinstall the application to regain the network access.

    1. Load the Desktop Manager. Uncheck the box for CellSpin application you wish to uninstall.
    2. Click Next
    3. Click "Advanced" and check "Delete Application Data"
    4. Click finish to complete the uninstall.
    this may take several minustes. Please don't disturb the usb connection to the PC.
    5. Install the CellSpin application.

    Q: When I try to login, I see an error: "network error, please try later."

    A: Please configure TCP settings by following below steps

    1. On the device main screen, click on "options"
    2. Click on "Advanced Options"
    3. Click on "TCP"
    4. Enter APN details

    For T-MOBILE: enter "wap.voicestream.com" in APN and leave the username and password fields blank

    For all other service providers, please check below links or please contact your service provider for APN information.

    http://www.blackberryforums.com/blackberry-network/2185-blackberry-internet-msn-chat-web-telnet-tcpip-no-bes.html
    http://blackberryforums.pinstack.com/360-tcp_apn_wap_gateway_port_carrier.html

    5. Click on device menu key & choose "Save"
    6. Reboot the phone by removing and reinserting the battery

    If you still find "network error, please try later.", please modify application permissions provided below

    1. On the device main screen, click on "options"
    2. Click on "Advanced Options"
    3. Click on "Applications"
    4. Select "CellSpin"
    5. Click on device menu key
    6. Click on "edit permissions"
    7. Click on device menu key
    8. Click on "Change Option" & set to "Allow" for Connections, Interactions and User Data.
    9. Click on device menu key and select "save".
    10. Reboot the phone by removing and reinserting the battery

  • i don't have data plan.. can i use the cellspin application on my blackberry curve 8320 (at&t service, new model) using wi-fi?

  • Can somebody do all this ajustting for me? Like you?

  • I've just installed cellspin on my BB8320 on (Sasktel CDMA phone) I've added my sites and although the software is available I get "Post failed: network error" any suggestions on how to get this app to connect or is this just like everything else BB doesn't care about us CDMA users.

  • hey i got cellspin working with everything except video.. it thrwos me a "Post failed: network error" message when I attempt to post video. I'm on Verizon.. I know EVDO is no HSDPA, but it should be able to hang, at least a bit, no? :)

  • I have a sprint blackberry curve 8330 and i am getting "post failed: network error" message when i try to post something. I have gone into options>advanced options and THERE IS NO TCP option! Very frustrating! Whats a girl to do? Anyone with an answer would be great! Thanks so much :)

  • I have a sprint blackberry curve 8330 and i am getting "post failed: network error" message when i try to post something. I have gone into options>advanced options and THERE IS NO TCP option! Very frustrating! Whats a girl to do? Anyone with an answer would be great! Thanks so much :)

  • well, i have a curve 8320 and get the "post failed: network error", too. It would be great to have an answer to this. I have tried all the tricks and tips on the internet, even called t-mobile, and emailed cellspin support.
    I will let it be known if i get an answer.

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