Vince
Mar 17th, 2008 3:55 p.m.

Hi everyone,

Some users have reported network connectivity problems when using CellSpin on Blackberry phones. Here are some troubleshooting tips to help with these issues.

Q: When I try to login, I see an error: "The application CellSpin has attempted to open a connection outside your firewall which is not allowed by your IT policy."

A: If you are on BES (Blackberry Enterprise Server), it is possible that your IT administrator has set a policy to prevent applications from opening external connections. Please contact your BES administrator and ask him or her to enable the "Allow Split Pipe Connections" policy.

If you are on BIS (Blackberry Internet Service), your firewall is probably enabled, preventing CellSpin from opening external connections. Go to Options -> Security Options -> Firewall, and select "Reset Firewall" or "Reset Settings" from the menu. If this does not resolve the problem, disable the firewall entirely by selecting "Change Option" from the menu and choosing "Disabled."

Q: When I try to login, I see an error: "network error, please try later."

A: Check your TCP settings (Options -> Advanced Options -> TCP). If they are empty, then they have not been configured automatically by your service provider, and you will need to enter the correct settings yourself. You can determine the correct values either by contacting your service provider or by referring to online forums for information. The following two posts may prove useful in this regard:

http://www.blackberryforums.com/blackberry-network/2185-blackberry-internet-msn-chat-web-telnet-tcpip-no-bes.html
http://blackberryforums.pinstack.com/360-tcp_apn_wap_gateway_port_carrier.html

After configuring your TCP settings, choose "Save" from the menu and reboot your Blackberry by removing and reinserting the battery.

If you've configured the TCP settings and you are still experiencing this problem, then the CellSpin application permissions may be preventing it from accessing the network. Edit the application permissions by navigating to Options -> Advanced Options -> Applications, selecting CellSpin from the applications list, and selecting "Edit Permissions" from the menu. Change the Connections setting to "Allow" (you may also want to allow Interactions and User Data), and select "Save" from the menu.

sainedi
Apr 29th, 2008 12:22 a.m.

Extending the previous post to provide step by step instruction set below.

Q: When I try to login, I see an error: "The application CellSpin has attempted to open a connection outside your firewall which is not allowed by your IT policy."

A: If you are on BIS(if you acquired the BB directly from the carrier), please follow below steps to overcome the problem.

1. click on "Options" on the blackberry main screen
2. click on "security options"
3. click on "Firewall"
4. Please click on the Menu Key on the device and select "Change Option" to "Disabled"
5. Click on Menu key on the device & select "Save"

If it doesn't work, you will have to reinstall the application to regain the network access.

1. Load the Desktop Manager. Uncheck the box for CellSpin application you wish to uninstall.
2. Click Next
3. Click "Advanced" and check "Delete Application Data"
4. Click finish to complete the uninstall.
this may take several minustes. Please don't disturb the usb connection to the PC.
5. Install the CellSpin application.

Q: When I try to login, I see an error: "network error, please try later."

A: Please configure TCP settings by following below steps

1. On the device main screen, click on "options"
2. Click on "Advanced Options"
3. Click on "TCP"
4. Enter APN details

For T-MOBILE: enter "wap.voicestream.com" in APN and leave the username and password fields blank

For all other service providers, please check below links or please contact your service provider for APN information.

http://www.blackberryforums.com/blackberry-network/2185-blackberry-internet-msn-chat-web-telnet-tcpip-no-bes.html
http://blackberryforums.pinstack.com/360-tcp_apn_wap_gateway_port_carrier.html

5. Click on device menu key & choose "Save"
6. Reboot the phone by removing and reinserting the battery

If you still find "network error, please try later.", please modify application permissions provided below

1. On the device main screen, click on "options"
2. Click on "Advanced Options"
3. Click on "Applications"
4. Select "CellSpin"
5. Click on device menu key
6. Click on "edit permissions"
7. Click on device menu key
8. Click on "Change Option" & set to "Allow" for Connections, Interactions and User Data.
9. Click on device menu key and select "save".
10. Reboot the phone by removing and reinserting the battery